Hello!

Login / Sign up

Cancellation/Refund Policy

What is your Refund Policy ? –

We offer return/replacement of Products ordered on SHOPIXO within 7 days of delivery of the order. However, there are certain products such as Fooditems, Grocery Products etc. specified as “Non-Returnable” on the Website in the Product description, for which our Sellers do not offer return/replacement. Please refer to the return policy mentioned under the ‘delivery and return’ section of the product detail page to check if the item is eligible for return or not.

We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

Buyer has to check the product on the time of delivery. If SHOPIXO do not find any genuine reason to accept return, then buyer won’t be able to have refund for return.

Following are circumstances on which SHOPIXO will decide whether return request should be accepted or not. It might be possible we can have conference call to solve issue with buyer and vendor. On the basis of mutual discussed points, SHOPIXO will initiate refund.

Eligible For Return Not Eligible For Return
If Buyer have Genuine Problem with ProductIf Buyer Wants to Change the Colour of Product.
If Product is of Expired Date or DamagedIf Buyer Says “I don’t like this product”
If Product is Not Having Any Scratches or DamagesIf Buyer Says “I want to exchange with higher/lower version”
If Product is Having Technical IssuesMRP Tag is Removed

What is the Refund Policy for the Returned item??

We endeavour to process your refunds within 7 business days from the date the returned product clears the Q.C at the Warehouse. However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by SHOPIXO. In case of any refund discrepancies, SHOPIXO may at its sole discretion, request you to share with us a screenshot of your bank statement.

We understand that in some scenarios, the Product may take more than 7 days to reach our warehousing and Quality Check facilities and thus the Q.C may take time. In such scenario, we may process the refund amounts intermittently but, in case the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account.

SHOPIXO might refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behaviour that entitles SHOPIXO to a claim against you.

How does Refund work on based on the different modes of payment: –

If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of by SHOPIXO, after the products clear the Q.C process.

If you have paid for the order using Cash on Delivery option, then the requisite amounts shall be refunded as Credits into your Bank account within 5-10 business day from the date the Product has cleared the Q.C at our Warehouse. Please note that in case of any refund to your bank account you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible in case wrong information has been provided to it.